FAQs
Here's how to kickstart your shopping journey for an exceptional experience:
1. Create a Realry account: Unlock exclusive features and personalized recommendations by setting up your own Realry account.
2. Search and Filter: Easily find what you need by using our search bar and filtering options.
3. Save Favorites: Never lose track of must-have items! Learn how to save them to your My List for easy access later.
4. Place Your First Order: Ready to make a purchase? Let us guide you through the smooth and secure ordering process on Realry.
5. Payment Methods: Discover the various payment methods available on Realry to choose the one that suits you best.
If you need further assistance, feel free to reach out to our Support team at contact@realry.com.
Looking to bid farewell to your Realry account? Here's how you can do it effortlessly:
Option 1: Reach Out to Realry Customer Care
1. Head to our account deletion request page and submit your request.
2. Keep an eye on your inbox for a verification email.
3. Reply to the email with either "Yes Delete" or "No Delete" to confirm.
4. Once confirmed, we'll swiftly process your account deletion.
Option 2: Through the Realry App
1. Open the Realry App and log in to your account.
2. Navigate to the Settings section.
3. Scroll down to find the "Delete account" option and click it.
After Deleting Your Account:
1. Your Realry profile will be removed, and you'll be logged out immediately.
2. All personal data associated with your account will be permanently erased from our system.
For any questions or concerns regarding the account deletion process, don't hesitate to contact Realry Support Team at contact@realry.com.
Here's how you can edit your email preferences on Realry:
Managing your email preferences on Realry is a breeze. You have multiple options to tailor your email experience to your liking.
Firstly, you can unsubscribe from Realry emails by simply opening any marketing email from Realry and scrolling to the bottom to click "Unsubscribe." Alternatively, if you're using the Realry app, head to the "Settings" section, then "Emails & notifications," and toggle switches to unsubscribe from specific categories. Similarly, on the Realry website, navigate to your account settings, find the email marketing categories, and adjust your preferences by toggling switches.
If you encounter any difficulties while trying to unsubscribe or have questions, feel free to reach out to our Support team at contact@realry.com for assistance.
Resetting your password on Realry is a simple process. Just head over to your account settings and find the password reset page. If you encounter any issues or need assistance, don't hesitate to reach out to Realry support team for further assistance. They're here to help you with any login problems or concerns you may have.
Changing the email address associated with your Realry account is not currently supported once the account is created. However, if you need to update your email information, the best solution is to create a new account using the desired email address. Please note that the new email address should not already be linked to an existing Realry account. If you need assistance or have further questions about managing your account, feel free to reach out to us at contact@realry.com.
Realry is your premier global fashion search engine, curating products from thousands of stores to streamline your shopping experience.
How Realry Works: With Realry, effortlessly browse and filter through an extensive array of fashion items on our user-friendly App or Website. Easily transition to the retailer's site or use Realry's checkout for seamless purchases.
Key Features: Realry boasts comprehensive search and filter options, empowering users to tailor their searches based on gender, category, price, brand, and more.
How to Shop on Realry: Choose your location, explore our curated selection, and select your desired items. Proceed to checkout directly through the retailer's website or with Realry's secure checkout process.
After Your Purchase: Stay updated with order confirmation and shipping notifications from the retailer or through Realry's confirmation email.
Amendments and Returns: For any changes or returns, reach out directly to the retailer. If you encounter any issues, Realry's support team is here to assist you.
For Further Assistance: Contact us at contact@realry.com for any inquiries or assistance you may need.
Tracking Your Order: Once your order is dispatched, the retailer will furnish you with tracking details, including the courier's name and a tracking number.
Issues with Tracking Information: If you encounter any tracking issues, contact the retailer directly.
Delayed or Non-Delivery: Should your order be delayed, reach out to the retailer for updates.
Missed Delivery Attempt: Follow the instructions provided by the courier.
Lost Orders: If your order is lost, promptly contact the retailer.
Contact Us: Realry Support Team at contact@realry.com.
If your item arrives damaged, the retailer responsible for stocking it will manage returns and exchanges. In the event of damage, promptly contact the retailer to request an exchange or return.
Unresponsive Retailer: Contact Realry's support team at contact@realry.com for further assistance.
Wear and Tear Exclusions: Items damaged due to general wear and tear are not eligible for return or exchange.
Retailer Responsibility: The retailer handling your chosen item processes your order and oversees its delivery.
Amendment Possibility: Once an order is submitted or shipped, amendments may not always be feasible. Contact the retailer directly.
Steps to Amend:
1. Reach out to the specific retailer.
2. Provide your order reference number, full name, email address, and billing address.
3. If no response, seek assistance from Realry Support Team via contact@realry.com.
Retailer Responsibility: Realry doesn't stock items; retailers handle cancellations and refunds per their policies.
How to Cancel: Contact the retailer promptly with your order details.
No Response? Email Realry Support Team at contact@realry.com.
What to Do: If your order is lost, take action promptly.
Initiating Investigation: Contact the retailer to initiate an investigation with the courier.
Contacting Realry: While Realry can't track orders directly, we'll liaise with the retailer on your behalf.
Refund Possibility: Discuss options directly with the retailer.
Contact Us: contact@realry.com.
How to Reach Us: Email us at contact@realry.com.
Information Needed: Provide your full name, email address, and order number.
Response Time: Our team strives to respond within 24 hours.
Follow-Up: If you haven't heard back within 48 hours, check your junk or spam folder.
What Happened: The item is no longer in stock. Your order will be automatically canceled and you won't be charged. Pending charges clear within 5-7 business days.
Next Steps: Realry will notify you via email. You can set an alert to be notified when restocked.
What to Do: Contact the retailer directly. Realry does not stock items, so all order-related inquiries should be directed to the retailer.
No Response: Allow up to 48 hours, then contact Realry Support Team via contact@realry.com.
Lost Order Concerns: Inform the retailer immediately. They can initiate an investigation with the courier.
All orders are fulfilled by the respective retailer. If you received the wrong item:
1. Contact the retailer's Customer Care team with your full name, order number, and email.
2. Retailer contact information is on their website or in your order confirmation email.
Realry is available to assist you in resolving any issues that may arise.
Will I Be Charged Sales Taxes? Yes, depending on the retailer's location, your location, and tax laws.
Who Calculates Tax? The retailer is responsible for calculating and charging sales tax.
Realry's Estimate: Realry estimates tax at checkout, but the actual amount may differ.
How Do I Know If My Order Was Successful? Realry will send you a confirmation email.
Tracking Information: The retailer will send tracking info once dispatched.
No Confirmation Email? Check junk/spam folders, then contact contact@realry.com with your full name, order number, and email.
Possible Reasons: Out of stock, payment rejection, price/shipping changes, promo code issues, or address problems.
What Happens Next? Your order will be canceled and pending charges cleared within 5-7 business days.
Charge Persists? Contact contact@realry.com.
Can I Re-order? If the item is still available, you can try again.
The pending charge is most likely a pre-authorization, not an actual deduction. It's a temporary hold to ensure funds availability.
When will it be fixed? Once the retailer completes the transaction, the correct charge replaces the pre-authorized amount, typically within a few business days.
This is standard in online transactions and doesn't indicate an overcharge.
Realry offers promotional discount codes with their own terms and conditions.
To redeem: Input the promo code during checkout.
Stacking: Realry promo codes cannot be combined with other offers.
Applying: Click "Buy now", enter the code in the promo box, then click "Apply".
If issues persist, contact contact@realry.com.
Retailer promotions are showcased in the Realry feed, displaying the discounted price. You'll be redirected to the retailer's page where the sale price is reflected.
If you encounter issues with a promo code on a partner's website, reach out to their Customer Care team directly.
At Realry, your safety matters most:
1. Stick to secure websites (look for the padlock).
2. Check bank statements often.
3. Report lost or stolen cards immediately.
4. Avoid saving card info on shared devices.
5. Never share full card details via email or chat.
If you suspect fraud: Alert your bank, freeze the compromised card, report to authorities, and reset passwords.
At Realry checkout, you can choose: PayPal.
If redirected to the retailer's site, check their help center for payment details.
Payment Issues? Contact contact@realry.com.
Why the pending charge? A pre-authorization due to an unsuccessful or cancelled order.
How long? Typically clears within 5-7 business days.
Doesn't clear? Contact contact@realry.com or your bank.
Is this standard? Yes, it follows standard bank procedure.
How are prices displayed? In your local currency based on browsing domain.
Supported currencies: AED, AUD, CAD, CHF, DKK, EUR, GBP, HKD, ISK, JPY, KWD, NOK, OMR, RUB, SAR, SGD, USD.
Currency not shown? Defaults to USD; select your country for local pricing.
Payment failures can result from incorrect details or bank authorization issues. When re-ordering:
1. Verify billing address matches the card's registered address.
2. Ensure accuracy of CVC/CCV.
3. Double-check all personal details.
4. Confirm card validity dates.
Consider trying a different card or contacting your bank.
Realry prioritizes offering only authentic products. For authenticity certificates or packaging details, contact the retailer directly (info on the product page).
Should you have concerns, contact the retailer or our Support team at contact@realry.com.
Sizes may vary across brands and retailers. Realry doesn't maintain inventory or samples. For detailed size information, contact the retailer directly.
Realry does not provide price matching. If you notice a price difference, check the retailer's Help Centre for their policy and contact the retailer directly.
For pricing discrepancies, reach out to contact@realry.com with the item link.
This may occur due to rare product errors. If you encounter image or link issues, contact contact@realry.com with the item link and a screenshot.
How to search: Use the search bar on the website. Narrow down with product categories or drop-down filters.
Available filters: Category / Stores / Sale / Price / Shipping / Colours / Brands / Materials / Designers
Gender filter: Located at the top or bottom of the shopping tab.
Save items to receive sales, offers, and back-in-stock alerts.
How to save: Log in, click the heart icon on any item.
View saved items: Log in and click the heart icon in the navigation.
Remove: Click the heart icon again.
Submit your inquiry to partner@realry.com. Our Partnerships team will reach out to those deemed suitable for collaboration.
Realry exclusively aligns with retailers and designers renowned for authentic merchandise and exceptional shopping experiences.
Return policies are tailored to each retailer. To check return information:
1. Check the Realry product page before purchasing.
2. Visit the retailer's customer care section for their specific returns policy.
For questions about your return/refund status, contact contact@realry.com.
Refund policies vary among retailers. Once you return an item and the retailer processes it, your refund will typically be issued within 5-7 business days.
Contact the retailer directly for updates, or reach out to contact@realry.com for assistance.
When contacting about a refund, provide: Order reference number, full name, email, and info about the returned item.
The courier is determined by the retailer. Once shipped, you'll receive tracking information.
For delivery issues or address changes, contact the retailer directly.
Additional fees like customs duties or taxes may apply and are the buyer's responsibility. Contact contact@realry.com for more information.
Delivery charges are set by individual retailers. Refer to product details or the retailer's shipping information during checkout.
Charges may differ by location. Some retailers offer free shipping under certain conditions.
Visit the Realry product page and click "shipping and returns" for details.
Realry partners with retailers worldwide for international shipping. Ensure you've selected your delivery country correctly.
Delivery times vary by retailer, shipping method, and destination. Additional fees (customs, taxes) are the buyer's responsibility.
Contact the retailer directly as they manage shipping. If your order has already shipped, changes may be difficult.
If unable to change, consider canceling and placing a new order (review cancellation policies first).
Review order details carefully before purchase to prevent future issues.
1. Import Duty Liability: You may be liable to pay import duties depending on your location.
2. Calculation: Your local customs office calculates duties upon arrival.
3. Estimated Duties: Realry provides an estimate at checkout (actual amount may differ).
4. Retailer's Policy: Visit their help center for full details.
5. Notification: Your local customs office will contact you once shipped.