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2.8 out of 5

6 Reviews

Reviewer

2024.06.30

Customer service is amazing. I've placed orders online and by phone. I've had nothing but the best experience with BG! Shipping is ridiculously fast. Everything packaged beautifully.

From Google

Reviewer

2024.02.09

Excellent selection of products.

From Google

Reviewer

2024.04.13

Products were ordered but later I was told I’m in a wait list. After a month of waiting I was given a refund stating products were no longer available. Very disappointing regarding the lipsticks I wanted to purchase.

From Google

Reviewer

2023.05.28

I misplaced or didn’t receive the extra crystals for the $6000 Pamella Roland dress I purchased and neither Bergdorf Goodman or Pamella Roland is helping me!! Buyer beware. No customer service options from either. Customers don’t count for anything anymore.

From Google

Reviewer

2022.11.01

Ordered shoes twice for local NYC delivery by messenger. I NEVER RECEIVED EITHER ORDER after they were shipped. Something fishy is going on with this store & the courier service. Never shopping there again!

From Google

Reviewer

2023.07.30

Inventory management is a joke. I have placed three different orders that take 1-5 days to process, only to be cancelled because they didn't actually have the item in stock? Obviously a nepotism hire because this level of incompetence just doesn't occur in the professional world.

From Google

About Bergdorf Goodman

Bergdorf Goodman is a luxury department store based in New York City, offering high-end fashion brands, accessories, and home goods. The online platform allows customers to shop for a wide range of designer products and provides a seamless shopping experience for those looking for luxury items.